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City Express by Marriott Santa Ana/Orange County Airport

Hotel
2720 Hotel Terrace Dr, Santa Ana (CA), California 92705, USMap
7.2/10
Good
1,005 reviews
Breakfast (25)
Parking (21)
Price (10)

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

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check-in
Jun 12, Fri
check-out
Jun 13, Sat
nights
1
guests
2 Guests
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1 Bedroom Standard King Suite with Extra Bed

1 Bedroom Standard King Suite with Extra Bed

Free Breakfast | Non Refundable
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1 Bedroom Standard Suite

1 Bedroom Standard Suite

Free Breakfast | Non Refundable
1 King Bed, 1 Sofa Bed
Sleeps 3
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1 Bedroom Standard Suite (Accessible)

1 Bedroom Standard Suite (Accessible)

Free Breakfast | Non Refundable
1 King Bed, 1 Sofa Bed
Sleeps 3
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Standard Room

Standard Room

Free Breakfast | Non Refundable
2 Queen Beds, 1 Sofa Bed
Sleeps 4
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1 Bedroom Standard King Suite with Sofa (Accessible)

1 Bedroom Standard King Suite with Sofa (Accessible)

Free Breakfast | Cancel before Jun 12 at 9 PM, you'll get full refund.
Sleeps 250
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1 Bedroom Standard Suite with Sofa (Accessible)

1 Bedroom Standard Suite with Sofa (Accessible)

Free Breakfast | Non Refundable
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1 Bedroom Standard Double Suite (Accessible)

1 Bedroom Standard Double Suite (Accessible)

Free Breakfast | Cancel before Jun 12 at 9 PM, you'll get full refund.
Sleeps 2
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1 Bedroom Standard King Suite with Sofa

1 Bedroom Standard King Suite with Sofa

No Free Breakfast | Non Refundable
Sleeps 250
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Standard Quadruple Room with Sofa

Standard Quadruple Room with Sofa

Free Breakfast | Cancel before Jun 12 at 9 PM, you'll get full refund.
Sleeps 4
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Standard 2 Queen Room with Sofa

Standard 2 Queen Room with Sofa

Free Breakfast | Non Refundable
Sleeps 250
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Standard Suite

Standard Suite

Free Breakfast | Cancel before Jun 24 at 11 AM, you'll get full refund.
2 Queen Beds, 1 Sofa Bed
Sleeps 250
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1 Bedroom Standard King Suite with Extra Bed (Accessible)

1 Bedroom Standard King Suite with Extra Bed (Accessible)

Free Breakfast | Non Refundable
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Standard 2 Queen Room with Extra Bed

Standard 2 Queen Room with Extra Bed

Free Breakfast | Non Refundable
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Standard Double Room

Standard Double Room

Free Breakfast | Cancel before Jun 12 at 9 PM, you'll get full refund.
Sleeps 2
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Standard Quadruple Suite with Sofa

Standard Quadruple Suite with Sofa

Free Breakfast | Cancel before Jun 24 at 11 AM, you'll get full refund.
Sleeps 4
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1 Bedroom Large King Suite with Sofa

1 Bedroom Large King Suite with Sofa

No Free Breakfast | Non Refundable
Sleeps 250
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Standard 2 Queen Suite with Sofa

Standard 2 Queen Suite with Sofa

No Free Breakfast | Non Refundable
Sleeps 250
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Standard 2 Queen Suite with Extra Bed

Standard 2 Queen Suite with Extra Bed

Free Breakfast | Cancel before Jun 23 at 2 PM, you'll get full refund.
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1 Bedroom Larger King Suite with Extra Bed

1 Bedroom Larger King Suite with Extra Bed

No Free Breakfast | Cancel before Jun 23 at 3 AM, you'll get full refund.
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Amenities

Free breakfast
Free Wifi
Parking

Location

2720 Hotel Terrace Dr, Santa Ana (CA), California 92705, USView in Google Maps
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Stay information

Enjoy recreation amenities such as a fitness center or take in the view from a terrace. This hotel also features complimentary wireless internet access, gift shops/newsstands, and a television in a common area.. Featured amenities include complimentary wired internet access, express check-out, and a 24-hour front desk. Planning an event in Santa Ana? This hotel has 398 square feet (37 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite..

Things to know

Check-in15:00 - 00:00
Check-out00:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Safety features at this property include a smoke detector Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and debit cards; cash is not accepted This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information

Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: USD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

. Optional fees: Uncovered self parking fee: USD 20 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Only registered guests are allowed in the guestrooms. Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards and debit cards; cash is not acceptedThis property reserves the right to pre-authorize the guest's credit card prior to arrival.Safety features at this property include a fire extinguisher and a smoke detectorThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomThis property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 3:00 PM. Check in to: midnight. . Check out: 11:00 AM.

Know before you go

Only registered guests are allowed in the guestrooms This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Reviews

7.2/10
Good
1,005 reviews
Latest
Breakfast (25)
Parking (21)
Price (10)
I
Ivonne
recently on Hotels.com
hotels.com
10/10
That room was great and breakfast it was great
H
Heather
1 month ago on Hotels.com
hotels.com
10/10
The staff was great. Room was clean
J
JESUS
1 month ago on Hotels.com
hotels.com
4/10
Room 415 Our stay started without issues, as we arrived around 11 pm and went straight to sleep. However, the next morning everything went downhill. The bathroom sink was completely detached from its base, and when we tried to shower, the showerhead also fell off due to poor installation. We reported both issues to the front desk before leaving, and were told we would be moved to another room upon our return. Unfortunately, when we came back, we were unable to access Room 415. At that moment, I had an urgent need to use the restroom, so I went to reception for help. Instead of receiving immediate assistance, I was questioned about whether I was a guest. While I understand security measures, the situation clearly required urgency and empathy. I was told the restroom required a code, and even after explaining the urgency, I was given an unnecessary lecture before finally receiving it. After using the restroom and confirming I was the guest from Room 415, the staff member’s attitude suddenly changed. Ironically, this same employee had ignored us earlier while engaged in a personal conversation. Overall, the experience was very disappointing. The poor maintenance of the room and the lack of professionalism and empathy from staff made an already uncomfortable situation worse. Having to beg to use a restroom due to issues caused by the hotel is unacceptable. I would not stay here again.

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