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Hilton Grand Vacations Club Palm Desert

Hotel
1 Willow Ridge, Palm Desert (CA), California 92260-0619, USMap
9.4/10
Excellent
361 reviews
"Amazing landscaping"

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

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check-in
Jun 13, Sat
check-out
Jun 14, Sun
nights
1
guests
2 Guests
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Standard King Studio (Accessible)

Standard King Studio (Accessible)

No Free Breakfast | Non Refundable
1 King Bed
Sleeps 2
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Standard King Studio

Standard King Studio

No Free Breakfast | Non Refundable
1 King Bed
Sleeps 2
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1 Bedroom Standard King Room with Terrace

1 Bedroom Standard King Room with Terrace

No Free Breakfast | Non Refundable
1 King Bed
Sleeps 4
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1 Bedroom Premier King Room with Terrace

1 Bedroom Premier King Room with Terrace

No Free Breakfast | Non Refundable
1 King Bed
Sleeps 4
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2 Bedroom Standard King Residence with Patio

2 Bedroom Standard King Residence with Patio

No Free Breakfast | Non Refundable
1 King Bed
Sleeps 6
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2 Bedroom Standard King or Twin Residence

2 Bedroom Standard King or Twin Residence

No Free Breakfast | Non Refundable
1 King Bed
Sleeps 6

Amenities

Family friendly
Pool
Free Wifi

Location

1 Willow Ridge, Palm Desert (CA), California 92260-0619, USView in Google Maps
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Stay information

Dip into one of the 4 outdoor pools or enjoy other recreational amenities including outdoor tennis courts and a health club. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.. Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Free self parking is available onsite..

Things to know

Check-in16:00 - 00:00
Check-out00:00 - 10:00
Dates and times refer to property's local time

Check-in instructions

For more details, please contact the property using the information on the booking confirmation Front desk staff will greet guests on arrival

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available. Long-term renters welcome Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted

Additional information

Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: USD 200 per accommodation, per nightResort fee: USD 45.60 per accommodation, per night The resort fee includes:Additional inclusionsFitness center accessPool access

We have included all charges provided to us by the property.

. Policies: This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedLong-term renters welcomeSafety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guardsThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available. . Special instructions: Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 4:00 PM. Check in to: anytime. . Check out: 10:00 AM.

Know before you go

This property does not have elevators This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Reviews

9.4/10
Excellent
361 reviews
R
Richard
1 month ago on Hotels.com
hotels.com
4/10
We were very disappointed with our stay at the Hilton Vacation Club resort in Palm Desert. The property was not at all what we expected from the Hilton name or from what was presented during booking. Our unit was placed at the very end of the property, next to what appeared to be a junk or storage area in the parking lot. It felt isolated and neglected, and it was roughly a quarter mile from the main clubhouse. There is also no restaurant, café, snack bar, or meaningful food service anywhere on the property, so guests must drive several miles just to get a basic meal or snack or any other food service. The clubhouse itself offered little more than coffee. We were told there would occasionally be snacks or light offerings during the week, but we never saw any of that during our stay. What stood out most was the aggressive sales atmosphere immediately upon arrival.  Before we could even comfortably check in, the concierge launched into a strong sales pitch for a 90-minute presentation in exchange for Hilton points. The interaction felt highly commission-driven and uncomfortable. Once we declined, the concierge’s attention shifted instantly to other guests, which left us feeling more like sales targets than valued customers. The property itself is clearly older and not especially well maintained. The doors and seals were poor, and we dealt with ants, spiders, and mosquitoes inside the unit throughout our stay. Overall, this did not feel like a Hilton hotel experience.
R
Richard
4 months ago on Expedia
expedia
10/10
Everything was perfect except the annoying time share sales people when we first arrived.
R
Ruben
8 months ago on Expedia
expedia
10/10
Excellent

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